Terms & Conditions

These Terms and Conditions govern the rental agreement between Midnight Campers DA ("Lessor") and the renter ("Lessee"). By booking and using the campervan services, the Lessee agrees to these terms.

1. BOOKING AND PAYMENT

1.1. The full rental amount must be paid at the time of booking, unless another payment arrangement has been selected or agreed with the Lessor.
1.2. If booking online through our website, payment can be made via credit or debit card (Visa, Mastercard, Maestro, American Express).
1.3. If paying via IBAN bank transfer, the Lessee must contact our booking office via phone or email.
1.4. If settling any remaining balance at our office, we accept debit and credit cards (Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay).
1.5. A security deposit will be charged on the Lessee’s credit or debit card before departure (Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay). Note that an actual payment will be processed and refunded after the rental minus any applicable charges. This is not an authorized hold. The security deposit will normally be refunded within 30 days, subject to the provisions regarding damage assessment and unresolved incidents in Section 8. As the security deposit is processed as an actual payment rather than an authorization hold, any refund will be processed in NOK. The Lessor is not responsible for differences in the amount received by the Lessee due to exchange-rate fluctuations, currency conversion, or fees applied by the Lessee’s bank, card issuer, or payment provider between the original payment and the refund.

2. CANCELLATION POLICY

2.1. If the Lessor is unable to provide the booked campervan and no suitable replacement vehicle can be provided, the Lessor may cancel the booking. In such cases, the Lessee will receive a full refund of all amounts paid for the booking. 
The Lessor is not responsible for additional costs incurred by the Lessee as a result of the cancellation, except where the Lessor is legally required to cover such costs.
2.2. If Flexible Cancellation was not booked, the following cancellation fees apply to the total amount paid for the booking, including selected extras and fees:
a. More than 28 days before the scheduled pickup: 1,500 NOK cancellation fee.
b. 14–28 days before the scheduled pickup: 50% of the total amount paid.
c. Less than 14 days before the scheduled pickup: 100% of the total amount paid.
2.3. If Flexible Cancellation was booked, the following conditions apply. The Flexible Cancellation fee itself is non-refundable and is excluded when calculating any refund or travel voucher:
a. More than 14 days before the scheduled pickup: full refund of all other amounts paid.
b. 4–14 days before the scheduled pickup: either a 50% refund or a travel voucher equal to 100% of all other amounts paid.
c. Less than 4 days before the scheduled pickup: no refund.
2.4. Cancellations must be submitted via email, including the booking number.

3. DRIVER REQUIREMENTS

3.1. The Lessee must be at least 21 years old and hold a valid Category B driver's license that allows driving vehicles up to 3,500 kg. The license must have been held for a minimum of two years. Where required by Norwegian law, the Lessee must also present a valid International Driving Permit or required translation.
3.2. All campervans have manual transmission, and the Lessee must be legally allowed and comfortable driving a manual vehicle.
3.3. Additional drivers must be registered and meet the same requirements.
3.4. If an unregistered driver operates the vehicle, the deductible limitation under the selected insurance package does not apply to damage or loss arising from that use. The Lessee may be liable for the full documented cost of such damage or loss in accordance with Sections 4 and 8.
3.5. The Lessee is responsible for ensuring that they meet all legal and company driver requirements before booking. If, at any time before or at the time of pickup, the Lessee does not meet the requirements—including but not limited to age restrictions, license validity, failure to provide the required documents, or a driving license not accepted in Norway—the rental will be canceled. A partial refund may be considered at the Lessor's discretion.

4. INSURANCE AND LIABILITY

4.1. The campervan is covered by the compulsory motor insurance required by Norwegian law, including third-party liability and personal injury cover as required by law.
4.2. For the purposes of these Terms and Conditions, Basic Insurance, Standard Insurance, Premium Insurance and Under 26 Insurance refer to the insurance package applicable to the Lessee’s rental with the Lessor. The selected insurance package determines the Lessee’s maximum deductible towards the Lessor for damage or loss to the rented vehicle per incident, unless an exclusion under these Terms and Conditions applies. The Lessee’s liability towards the Lessor is separate from any insurance coverage, deductible or settlement between the Lessor and the Lessor’s own insurance provider.
4.3. Liability per incident: 
a. Basic Insurance (included) → 20,000 NOK
b. Standard Insurance → 10,000 NOK
c. Premium Insurance → 5,000 NOK
d. Under 26 Insurance → 20,000 NOK
The Lessee will never be charged more than the documented cost of the damage or loss for an incident.
4.4. If no upgrade is selected, Basic Insurance applies automatically.
4.5. The Lessee may upgrade to a higher insurance package at pickup, before departure of the vehicle. The upgrade takes effect once the additional payment has been completed and confirmed by the Lessor. An insurance upgrade cannot be applied retroactively after the rental has started or after an incident has occurred.
4.6. If any registered driver is under 26 years old, Under 26 Insurance is mandatory. If it has not been selected at the time of booking, it will be added and charged before the rental starts.
4.7. Exclusions from the deductible limit. The deductible limit under the selected insurance package does not apply to damage or loss resulting from:
a. intentional damage, gross negligence or reckless behaviour;
b. driving under the influence of alcohol, drugs, intoxicating substances or medication that impairs driving ability;
c. use of the vehicle by an unauthorized or unregistered driver;
d. racing, test driving, off-road driving or other prohibited or reckless use;
e. driving in prohibited areas, including beaches, ice banks, unbridged rivers or trackless areas, unless deviation was required because of an official road closure;
f. water damage caused by driving through flooding, rivers, lakes or other areas where the vehicle should not reasonably be driven;
g. damage to tires, wheels, suspension or batteries caused by misuse, driving on unsuitable roads or surfaces, or continued driving after a warning or problem should reasonably have been noticed;
h. underbody damage caused by off-road driving, scraping, impact, or driving on roads or surfaces unsuitable for the vehicle;
i. theft of the vehicle or its parts where the theft was caused or facilitated by the vehicle being left unlocked, the keys being left in or near the vehicle, or another failure to properly secure the vehicle;
j. damage caused by using incorrect fuel or other incorrect fluids, or by continuing to operate the vehicle after a critical warning or known problem where continued use may cause further damage;
k. another serious breach of these Terms and Conditions that causes or materially contributes to the damage or loss.
Where an exclusion applies, the Lessee may be liable for the full documented cost of the damage or loss in accordance with Section 8.
4.8. Ordinary driving errors or negligence do not by themselves remove the deductible limit under the selected insurance package unless the circumstances fall within one of the exclusions above.
4.9. Each separate event causing damage, loss or liability is treated as a separate incident and may therefore result in a separate deductible. The definition and calculation of incidents and damage charges are further described in Section 8.
4.10. The deductible under the selected insurance package applies to damage or loss only. Tolls, ferry charges, fines and other charges payable under these Terms and Conditions are separate and must be paid in full by the Lessee.
4.11. If the vehicle is involved in an accident, damage or any other incident, the Lessee must:
a. Inform the Lessor immediately, regardless of the apparent severity of the incident or who appears to be responsible.
b. Stop using the vehicle if it may be unsafe to drive or if continued driving could cause further damage.
c. Report the incident to the police where required by law or in case of significant damage.
d. If another vehicle or person is involved, obtain their contact, vehicle and insurance details, take photographs of the vehicles, damage and scene, and complete the required damage report.
e. Follow all reasonable instructions provided by the Lessor regarding recovery, repairs, documentation and insurance claims.
Failure to report the incident promptly or follow these instructions may result in the Lessee being liable for additional damage or costs caused by that failure.

5. FUEL POLICY

5.1. The campervan is provided with a full tank of fuel and must be returned with a full tank.
5.2. If the vehicle is returned with less than a full tank, a refueling fee of 500 NOK plus the cost of fuel will be charged.

6. VEHICLE USE AND RESTRICTIONS

6.1. Smoking is strictly prohibited inside the campervan. Any specialist cleaning, odour removal or repair required as a result of smoking will be charged to the Lessee.
6.2. Dogs are welcome in our campervans, with a maximum of one dog per car and a weight limit of 40 kg. The Pet Cleaning Fee must be selected when booking to cover additional cleaning. If the dog causes any damage to the interior, such as scratches or bite marks, any resulting damage will be handled in accordance with Sections 4 and 8. Other pets or multiple dogs may be considered on request.
6.3. The campervan must be returned in a clean condition. If additional cleaning is required beyond the normal cleaning between rentals, including due to excessive dirt, spills, stains or improper waste disposal, a cleaning fee of 1,500 NOK may be charged. Specialist cleaning, odour removal or repair required due to smoking or damage may be charged separately.
6.4. The vehicle may not be used for illegal activities, racing, or off-road driving.
6.5. Modifications or repairs to the campervan may not be made without prior approval from the Lessor. Any damage or costs resulting from unauthorized modifications or repairs may be charged to the Lessee.
6.6. If the toilet is not emptied or cleaned properly before returning the vehicle, a toilet emptying fee of 1000 NOK will be charged.
6.7. The campervan may only be driven in Norway, Sweden, Denmark, and Finland. Travel to Russia is strictly prohibited. Travel to any other country requires prior written permission from Lessor.
6.8. Pickup takes place at the time agreed in the booking. The Lessor’s opening hours are 08:00–18:00. If the Lessee arrives more than one hour after the agreed pickup time without prior notice, a late pickup fee of 750 NOK may be charged. The Lessee must inform the Lessor of any expected delay as soon as possible. If a delay caused by the Lessee results in pickup after 18:00, a late pickup fee of 750 NOK applies, even where notice has been given, unless otherwise agreed with the Lessor. Only one late pickup fee will be charged for the same delay. If arrival is after 22:00, the Lessor may postpone pickup until the following day. If the Lessee does not arrive and makes no contact, the booking may be treated as a no-show and cancelled without refund.
6.9. If the vehicle is returned more than one hour after the agreed drop-off time without prior agreement, the Lessor may charge a late return fee of 1,500 NOK plus one additional day of rental at the applicable daily rate. A further daily rental charge may apply for each additional commenced 24-hour period until the vehicle is returned. The Lessee must notify the Lessor as soon as possible if a delay is expected. If the vehicle is not returned within 24 hours of the agreed drop-off time and no agreement or contact has been made, the Lessor may involve law enforcement and report the vehicle as not returned.
6.10. Driving with a blood alcohol concentration (BAC) above the legal limit set by Norwegian law, under the influence of drugs or intoxicating substances, or while using prescription medications that impair driving ability is strictly prohibited. If the Lessee or any registered driver operates the campervan while impaired, the deductible limitation under the selected insurance package does not apply to damage or loss arising from that use. The Lessee may be liable for the full documented cost of such damage or loss in accordance with Sections 4 and 8. The Lessor may terminate the rental agreement immediately without refund in such cases.
6.11. The campervan may not be sub-rented or used for paid transport of passengers or goods, delivery services, or other commercial use of the vehicle without the Lessor’s prior written permission. Unauthorized commercial use may result in immediate termination of the rental without refund and liability for any resulting costs or damage.
6.12. Parking of vehicles. The Lessee may, by prior agreement, leave a private vehicle, rental car, or any other third-party vehicle at the Lessor’s premises during the rental period. All vehicles are parked at the owner’s risk. The Lessor assumes no responsibility for theft, damage, loss, or any incidents affecting the vehicle or its contents.
6.13. The Lessee is responsible for loss of or damage to keys, equipment, accessories and other items supplied with the campervan. Replacement or repair costs may be charged.

7. BREAKDOWN ASSISTANCE

7.1. 24/7 roadside assistance is included with Standard and Premium Insurance. With Basic and Under 26 Insurance, roadside assistance can be arranged if required, and the applicable cost will be charged to the Lessee when the service is used. The Lessee will not be charged for roadside assistance required solely because of a mechanical failure or defect for which the Lessor is responsible.
7.2. The Lessee must inform the Lessor immediately in the event of a breakdown.
7.3. Costs arising from incorrect fuel, a flat battery caused by misuse, or similar user-caused issues may be charged to the Lessee. Any resulting vehicle damage will be handled in accordance with Sections 4 and 8.
7.4. Towing or recovery required as a result of an accident or damage incident is included and will not be charged separately to the Lessee. Recovery or assistance required because of prohibited use, driving on unsuitable roads or surfaces, or the vehicle becoming stuck due to the Lessee’s actions may be charged to the Lessee.

8. DAMAGES AND SECURITY DEPOSIT

8.1. The Lessee must report any new damage or incident to the Lessor immediately when it occurs or is discovered. Damage must not be left unreported until the vehicle is returned.
8.2. The Lessee is responsible for damage caused by the Lessee, any registered driver, passengers, pets, or through the use or handling of the vehicle during the rental period, subject to the liability limits of the selected insurance package. This includes damage caused while driving, parking, manoeuvring, loading or unloading the vehicle; damage to the interior, furniture, cabinetry, appliances, fixtures or equipment; and damage caused by doors, windows or other movable parts being left unsecured or being caught or blown open by wind. This does not apply to normal wear and tear or where the damage was caused solely by a pre-existing mechanical defect or other condition for which the Lessor is responsible. The Lessee’s responsibility for the vehicle begins when the vehicle and keys are handed over or made available. Where the vehicle is returned during opening hours and handed back to the Lessor, responsibility ends when the vehicle and keys have been returned as instructed. Where the vehicle is returned unattended or outside opening hours, responsibility continues until the Lessor next has reasonable access to and control of the vehicle. Subject to Section 8.5, the Lessee is also financially responsible, up to the applicable deductible, for new physical damage, theft or vandalism occurring while the vehicle is in the Lessee’s custody, even where the Lessee did not personally cause the incident. This does not apply to normal wear and tear, pre-existing defects, or conditions for which the Lessor is responsible. Where an identifiable third party is accepted as responsible, Section 8.5 applies.
8.3. The security deposit will generally be refunded within 30 days after the rental period ends, less any applicable deductions for damages, tolls, fines or other costs. Where damage requires further assessment, the full security deposit may be held until the assessment is completed. We aim to complete such assessments within 30 to 90 days from the rental end date. Where responsibility for an incident has not yet been clarified, the relevant part of the security deposit may be held until responsibility has been determined.
8.4. An incident is any separate event causing damage, loss or liability. For each incident, the Lessee's liability for damage covered by the selected insurance package is limited to the applicable deductible, but will not exceed the documented cost of the damage. The cost of damage may be established by a written repair estimate, damage assessment or invoice from a professional repair workshop or damage assessor, together with any documented costs directly related to the incident. The Lessor is not required to have the vehicle repaired before charging the Lessee. If the damage or loss is excluded from the Lessee’s selected insurance package under these Terms and Conditions, including due to impaired driving, gross negligence, prohibited use, an unauthorized driver, or another serious breach of these Terms and Conditions, the applicable deductible limit does not apply. The Lessee may then be liable for the full documented cost of the damage or loss. The Lessee's liability is calculated based on the total documented cost of the damage and the applicable deductible under the selected insurance package. It is independent of any insurance coverage, deductible or settlement between the Lessor and the Lessor's own insurance provider.
8.5. Where another person or vehicle is involved, responsibility may not be immediately clear. The Lessor may therefore retain the relevant part of the security deposit until responsibility and insurance coverage have been clarified. If another party is later accepted as responsible and the Lessor recovers an amount already charged to the Lessee for the same damage, the corresponding amount will be refunded to the Lessee.
8.6. Subject to the liability limits in Section 4, the security deposit does not limit the Lessee's total liability. If amounts payable under these Terms and Conditions exceed the security deposit, the remaining balance may be charged or invoiced to the Lessee.
8.7. Hidden Damage. Damage that could not reasonably be identified during the return inspection may be charged after the rental. This includes, for example, damage to concealed or internal parts of the vehicle, underbody or mechanical damage, or damage that was not visible due to dirt, lighting, weather conditions, or its location on the vehicle. If hidden damage is discovered, the Lessor will inform the Lessee and provide documentation of the damage and any applicable charges.
8.8. Damage notification and retention of the security deposit. If the Lessor intends to retain all or part of the security deposit for damage, the Lessee will be notified by email and provided with documentation of the damage, the amount claimed, and how the amount has been determined.
Any part of the security deposit that is not required to cover the claimed damage or other amounts payable under these Terms and Conditions may be refunded without waiting for the damage claim to be finalised.
The Lessee will have 7 days from the date of notification to raise a written objection. During this period, the amount relating to the claimed damage may remain held as security pending the outcome of this process.
If no objection is received within this period, the applicable amount may be retained from the security deposit.
If the Lessee raises an objection within the notification period, the Lessor will review the objection and any documentation provided. If the Lessor maintains the claim after this review, the Lessee will be informed in writing of the decision and the basis for it. The applicable amount may then be retained from the security deposit. Any part of the security deposit that is not retained for damage or other amounts payable under these Terms and Conditions will be refunded.
8.9. Vehicle condition documentation. The condition of the vehicle may be documented by the Lessor before and after each rental using photographs, video, condition reports and other relevant records. This documentation may be used together with damage reports, communications with the Lessee, professional assessments and other available evidence when determining whether damage occurred during the rental period and responsibility for that damage. Where the vehicle is returned unattended or outside opening hours, the Lessor may inspect the vehicle as soon as reasonably practicable after regaining access to it. The Lessee is strongly encouraged to photograph the exterior and interior of the vehicle at the time of return and retain these photographs as documentation of its condition.

9. TOLLS, FINES, AND ADDITIONAL CHARGES

9.1. Toll road charges and ferry tickets registered to the vehicle may be charged to the Lessee at drop-off, deducted from the security deposit, or charged or invoiced separately after the rental if the charges are received later.
9.2. Parking fines must be paid immediately by the Lessee. If requested, the Lessor can pay the fine on behalf of the Lessee for a processing fee of 250 NOK plus the cost of the fine. The Lessee must notify the Lessor via email as soon as possible if they wish to use this service. If a fine is not disclosed and left unpaid, the Lessor will charge a 500 NOK service fee in addition to the fine amount. 

10. DATA PRIVACY

10.1. Personal data will be processed in accordance with applicable data protection law and the Lessor’s Privacy Policy.
10.2. Personal data may be used or shared where necessary to manage the rental, process payments, handle damage or insurance claims, administer charges, comply with legal obligations, or protect the Lessor’s rights.

11. FORCE MAJEURE

11.1. The Lessor is not responsible for delays, disruption, cancellation or additional costs caused by circumstances outside the Lessor’s reasonable control, including natural disasters, extreme weather, road closures, government restrictions, war, civil unrest, pandemics or similar events.
11.2. Where the booked campervan remains available for the agreed rental period, force majeure or other circumstances affecting the Lessee’s travel plans or ability to reach or use the campervan do not entitle the Lessee to a refund. The normal cancellation and no-show conditions will apply.
11.3. If circumstances outside the Lessor’s reasonable control make it impossible for the Lessor to provide the booked campervan, the Lessor will first try to provide a suitable replacement. If no suitable replacement can be provided, the Lessee will receive a refund for the part of the rental that the Lessor is unable to provide. The Lessor is not responsible for additional costs incurred by the Lessee as a result, except where legally required.

12. VEHICLE AVAILABILITY

12.1. Mechanical failure or defect. If the booked campervan becomes unavailable before pickup, or becomes unusable during the rental, because of a mechanical failure or defect that was not caused by the Lessee, the Lessor will first try to arrange a repair or provide another suitable campervan. If the vehicle is unavailable before pickup and no suitable replacement can be provided, the Lessee will receive a full refund of the rental amount paid. If the vehicle becomes unusable during the rental and neither repair nor a suitable replacement can be provided, the Lessee will receive a refund for the unused part of the rental period during which the campervan could not be used.
12.2. Accident or damage during the rental. If the campervan becomes unusable because of an accident, collision, damage, theft, vandalism, misuse or another incident occurring during the rental period, the Lessee is not entitled under the rental agreement to a replacement vehicle or a refund for the remaining rental period. This applies regardless of whether the Lessee or another party is ultimately found responsible for the incident.
12.3. Replacement vehicle following an incident. Where possible, the Lessor may offer a replacement campervan following an accident or other incident, but this is subject to availability and cannot be guaranteed. The replacement may be a different model, size, layout or standard from the originally booked campervan. The Lessor may refuse to provide a replacement where there are concerns regarding the driver's conduct, driving ability, eligibility or safe use of another vehicle.
12.4. Additional costs. If the Lessor is unable to provide the booked campervan, provide a replacement vehicle, or continue the rental, the Lessor will make reasonable efforts to minimise the inconvenience to the Lessee. However, the Lessor is not responsible for additional costs incurred by the Lessee due to the vehicle’s unavailability. Any applicable refund of the rental price will be handled in accordance with these Terms and Conditions. This does not exclude liability where the Lessor is legally required to cover such costs.
12.5. Location and availability of assistance. The time required to arrange roadside assistance, recovery, repairs or a replacement vehicle may depend on the vehicle’s location, accessibility, local service availability and other circumstances outside the Lessor’s control. The Lessor cannot guarantee immediate or same-day assistance, repair or replacement, particularly where the vehicle is located far from the Lessor’s premises or in a remote area.

13. GOVERNING LAW

13.1. These Terms and Conditions shall be governed and interpreted in accordance with the laws of Norway. 
13.2. Any disputes arising from this agreement shall be exclusively settled in Norwegian courts, to the extent permitted by applicable law.

14. CHANGES TO TERMS AND CONDITIONS

14.1. Lessor reserves the right to update these Terms and Conditions. 
14.2. By completing a booking, the Lessee acknowledges that they have read, understood, and agreed to these Terms and Conditions.