Terms & Conditions

Last updated: 12/08/2025

These Terms and Conditions govern the rental agreement between Midnight Campers DA ("Lessor") and the renter ("Lessee"). By booking and using the campervan services, the Lessee agrees to these terms.

1. BOOKING AND PAYMENT

1.1. The full rental amount must be paid at the time of booking. 1.2. If booking online through our website, payment can be made via credit or debit card (Visa, Mastercard, Maestro, American Express). 1.3. If paying via IBAN bank transfer, the Lessee must contact our booking office via phone or email. 1.4. If settling any remaining balance at our office, we accept debit and credit cards (Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay). 1.5. A security deposit will be charged on the Lessee’s credit or debit card before departure (Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay). Note that an actual payment will be processed and refunded after the rental minus any applicable charges. This is not an authorized hold. The security deposit will be released no later than 30 days after the end of the rental, and we are not responsible for any additional processing time required by the bank.

2. CANCELLATION POLICY

2.1. Cancellation by Lessor: Lessor reserves the right to cancel any reservation/booking in case of overbooking or any other unforeseen reason. In such cases, the full amount will be refunded without any additional costs or fees. 2.2. If the "Flexible Cancellation" extra was not booked, the following cancellation fees apply: a. More than 28 days before rental: 1,500 NOK cancellation fee. b. 14–28 days before rental: 50% of the total rental price. c. Less than 14 days before rental: 100% cancellation fee. 2.3. If the "Flexible Cancellation" extra was booked, the following cancellation fees apply: a. Up to 14 days before rental: Full refund, excluding the "Flexible Cancellation" fee. b. 4–14 days before rental: Choose between a 50% refund or a 100% travel voucher, both excluding the "Flexible Cancellation" fee. 2.4. Cancellations must be submitted via email, including the booking number.

3. DRIVER REQUIREMENTS

3.1. The Lessee must be at least 21 years old and hold a valid Category B driver's license that allows driving vehicles up to 3,500 kg. The license must have been held for a minimum of two years. 3.2. All campervans have manual transmission, and the Lessee must be legally allowed and comfortable driving a manual vehicle. 3.3. Additional drivers must be registered and meet the same requirements. 3.4. If an unregistered driver operates the vehicle, the insurance coverage will be void, and the Lessee will be fully liable for any damages, fines, or costs incurred. 3.5. The Lessee is responsible for ensuring that they meet all legal and company driver requirements before booking. If, at any time before or at the time of pickup, the Lessee does not meet the requirements—including but not limited to age restrictions, license validity, failure to provide the required documents, or a driving license not accepted in Norway—the rental will be canceled. A partial refund may be considered at the Lessor's discretion.

4. INSURANCE AND LIABILITY

4.1. The Lessor maintains valid liability insurance for its operations. 4.2. The rental includes mandatory vehicle insurance, covering liability and accident protection for the driver and the owner. 4.3. Third-party liability insurance is provided as required by Norwegian law. 4.4. The Lessee can opt for additional accident coverage, which specifies the deductible per incident. 4.5. Insurance does not cover the following: a. Losses suffered by the Lessor due to theft, vandalism, or any other event where the Lessee’s negligence is a contributing factor. b. Any damage or loss occurring while the vehicle is being transported by sea, including exposure to seawater or sea spray, unless specifically authorized by the Lessor. c. Intentional damage or reckless behavior leading to damage. d. Damage caused by driving under the influence of alcohol, drugs, or impairing medications. e. Damage from unauthorized racing, test driving, or other reckless activities. f. Losses due to war, civil unrest, or natural disasters. g. Water damage from flooding, rivers, or lakes. h. Burn marks, upholstery damage, or other interior harm. i. Damage to tires, suspension, batteries, glass (except windows), and any stolen vehicle parts. j. Underbody damage caused by driving on poor road surfaces, including road debris. k. Damage from driving in unauthorized areas such as off-road trails, beaches, ice banks, unbridged rivers, or any trackless area. Exceptions apply if deviation was required due to official road closures. l. Damage caused by sand, gravel, ash, or other airborne debris. m. Theft of the vehicle due to negligence, such as leaving it unlocked or with keys inside. 4.6. If any of the registered drivers are under 26 years old, Under 26 Insurance is mandatory. If this insurance is not selected at the time of booking, it will be charged before the rental starts, either via a payment link or at pickup with a credit or debit card. 4.7. Liability per incident: a. Basic Insurance (included) → 20,000 NOK b. Standard Insurance → 10,000 NOK c. Premium Insurance → 5,000 NOK d. Under 26 Insurance → 20,000 NOK 4.8. If no upgrade is selected, Basic Insurance applies automatically. 4.9. The Lessee is responsible for any tolls, parking fines, and other violations incurred during the rental period. 4.10. If the vehicle is involved in an accident, damage or any incident, the Lessee must: a. Inform the Lessor immediately. b. Report the incident to the police if required by law or in case of significant damage. c. Follow all instructions provided by the Lessor regarding documentation and insurance claims. d. Not leave the scene of an accident until it is legally permitted to do so. - Failure to comply with these procedures may result in the Lessee being fully liable for any damages or costs.

5. FUEL POLICY

5.1. The campervan is provided with a full tank of fuel and must be returned with a full tank. 5.2. If the vehicle is returned with less than a full tank, a refueling fee of 500 NOK plus the cost of fuel will be charged.

6. VEHICLE USE AND RESTRICTIONS

6.1. Smoking is strictly prohibited inside the campervan. 6.2. Dogs are welcome in our campervans, with a maximum of one dog per car and a weight limit of 40 kg. The Pet Cleaning Fee must be selected when booking to cover additional cleaning. If the dog causes any damage to the interior, such as scratches or bite marks, repair costs will be charged. Other pets or multiple dogs may be considered on request. 6.3. The Lessee must return the campervan in a clean condition. A cleaning fee of 1500 NOK applies if the vehicle is returned dirty. 6.4. If excessive cleaning is required due to spills, stains, or improper waste disposal, an additional deep cleaning fee of 1500 NOK may apply. 6.5. The vehicle may not be used for illegal activities, racing, or off-road driving. 6.6. Any modifications or repairs made to the campervan without prior approval will be charged to the Lessee. 6.7. If the toilet is not emptied or cleaned properly before returning the vehicle, a toilet emptying fee of 1000 NOK will be charged. 6.8. The campervan may only be driven in Norway, Sweden, Denmark, and Finland. Travel to Russia is strictly prohibited. Travel to any other country requires prior written permission from Lessor. 6.9. A late pickup fee of 750 NOK applies if the Lessee arrives more than one hour after the scheduled pickup time without prior notice. If the Lessee arrives outside of standard pickup hours (08:00–18:00) due to delay, they will also be charged a booked late pickup fee of 750 NOK. If the Lessee arrives after 22:00, the Lessor has the right to postpone the pickup to the next day. The Lessee is required to notify the Lessor of a delay as soon as possible, at the latest two hours before the scheduled pickup time. If the Lessee fails to show up at the booked pickup time and does not make contact, the booking will be considered a cancellation without refund. 6.10. If the vehicle is returned more than one hour after the agreed drop-off time, the Lessor may charge up to 24 hours' rental and an additional late return fine of 1500 NOK. This charge applies per 24-hour period until the vehicle is returned. If the Lessee expects to be delayed, they must inform the Lessor as soon as possible. If the vehicle is not returned within 24 hours of the scheduled drop-off time and no agreement has been made, it may be considered stolen, and the Lessor reserves the right to involve law enforcement. 6.11. Driving with a blood alcohol concentration (BAC) above the legal limit set by Norwegian law, under the influence of drugs, intoxicating substances, or while using prescription medications that impair driving ability is strictly prohibited. If the Lessee or any registered driver operates the campervan while impaired, all insurance coverage will be void, and the Lessee will be fully liable for any damages, legal penalties, or other costs incurred. Lessor reserves the right to terminate the rental agreement immediately without refund in such cases. 6.12. The campervan may not be used for any commercial purposes, including but not limited to sub-renting, transporting goods for business use, or any other activity intended for financial gain, unless specifically agreed upon by the Lessor. If the Lessee engages in unauthorized commercial use, Lessor reserves the right to terminate the rental agreement immediately without refund, and the Lessee will be fully liable for any associated costs or damages.

7. BREAKDOWN ASSISTANCE

7.1. 24/7 roadside assistance is included with Standard and Premium Insurance, while it is available for an additional fee with Basic and Under 26 Insurance. 7.2. The Lessee must inform the Lessor immediately in the event of a breakdown. 7.3. Repairs due to negligence (e.g., incorrect fuel, flat battery due to misuse) will be charged to the Lessee.

8. DAMAGES AND SECURITY DEPOSIT

8.1. The Lessee must report any new damages to the Lessor upon return of the vehicle. 8.2. The security deposit will generally be refunded within 30 days after the rental period ends, less any applicable deductions for damages, tolls, or other costs incurred. In cases of significant damage, the deposit may be held longer until a professional damage assessment is completed. 8.3. The Lessee is fully responsible for all costs arising during the rental period. An incident is defined as any separate event causing damage, loss, or liability, including (but not limited to) accidents, theft, vandalism, or any occurrence requiring insurance coverage. For each incident, the Lessee’s liability is limited to the excess amount under the selected insurance package, unless the Lessee is fully liable due to circumstances such as driving under the influence, gross negligence, use in prohibited areas, or any other breach of these Terms and Conditions that voids insurance coverage. 8.4. Parking fines, tolls, ferry charges, and other expenses are excluded from insurance coverage and must be paid in full by the Lessee. 8.5. If total charges exceed the amount of the security deposit, the remaining balance will be charged to the Lessee. 8.6. Damage Assessment a. Simple damage will be charged according to a Damage Matrix, which sets average repair costs for common vehicle damages based on standard labor and parts rates in Norway. This ensures quick, consistent, and fair assessment. The Damage Matrix is available to the Lessee upon request. Charges for simple damages will be processed within 30 days after the rental end date. b. Significant or unlisted damages include any damage not covered by the Damage Matrix, such as larger exterior damage, interior damage, mechanical damage, or multiple damaged areas. These will be assessed by a professional repair assessor, and the Lessee will be charged up to the reasonable repair cost stated in the written estimate. In such cases, the full security deposit will be held until the assessment is completed, which we aim to complete within 30 to 90 days from the rental end date. c. Hidden damage refers to damage not visible during the post-rental inspection, such as to concealed parts of the vehicle or damage obscured by lighting or weather conditions. If hidden damage is discovered after return, the Lessor will notify the Lessee promptly, provide supporting evidence, and outline any applicable charges before processing payment.

9. TOLLS, FINES, AND ADDITIONAL CHARGES

9.1. Toll road charges and ferry tickets registered to the vehicle will be deducted from the security deposit after the rental. 9.2. Parking fines must be paid immediately by the Lessee. If requested, the Lessor can pay the fine on behalf of the Lessee for a processing fee of 250 NOK plus the cost of the fine. The Lessee must notify the Lessor via email as soon as possible if they wish to use this service. If a fine is not disclosed and left unpaid, the Lessor will charge a 500 NOK service fee in addition to the fine amount. 9.3. If the deposit has already been used for other charges, the remaining amount will be charged to the Lessee.

10. DATA PRIVACY

10.1. Personal data provided during booking will be used only for processing the rental and will not be shared with third parties, except as required by law.

11. FORCE MAJEURE

11.1. The Lessor is not liable for rental cancellations or delays due to natural disasters, pandemics, extreme weather, or other unforeseen circumstances beyond our control.

12. VEHICLE AVAILABILITY

12.1. If the reserved campervan becomes unavailable due to mechanical failure, accident, or other unforeseen circumstances, the Lessor will attempt to provide a replacement vehicle of similar standard. 12.2. If a replacement vehicle is not available, the Lessor will issue a full refund for the affected rental period. The Lessor is not responsible for additional costs incurred by the Lessee due to unavailability.

13. GOVERNING LAW

13.1. These Terms and Conditions shall be governed and interpreted in accordance with the laws of Norway. 13.2. Any disputes arising from this agreement shall be exclusively settled in Norwegian courts.

14. CHANGES TO TERMS AND CONDITIONS

14.1. Lessor reserves the right to update these Terms and Conditions. Customers will be notified of significant changes that apply to existing bookings. 14.2. By booking and renting a campervan from Lessor, the Lessee acknowledges that they have read, understood, and agreed to these Terms and Conditions.